Terms and Conditions of Sale

The rules governing your purchases on wellness-healthy.com: ordering, payment, delivery, returns and guarantees.

Version in force as at 23 September 2026

Article 1General provisions

1.1 The purchase of our products online, as well as any sale made through the wellness-healthy.com website, is subject to these general terms and conditions of sale (hereinafter the “Terms and Conditions”).

1.2 The Terms and Conditions are accessible at any time on the wellness-healthy.com website, via the “Terms and Conditions of Sale” link at the bottom of each page, as well as on the checkout page, where the customer accepts them before confirming their order.

1.3 By purchasing one of our products or placing an order through the wellness-healthy.com website, the customer accepts these Terms and Conditions.

Article 2Subject matter

2.1 The wellness-healthy.com website offers food supplements, wellbeing products and body care products for sale. The company TECH M.B (trading name: WELLNESS HEALTHY) is an official and independent representative of Partner.Co (Partner.Co ID: 7158213). The products sold are genuine Partner.Co products, dispatched from Partner.Co’s European warehouse.

2.2 The sale of products via the wellness-healthy.com website is reserved exclusively for private customers, for personal use. Any order placed in a professional capacity or for the purpose of resale is strictly prohibited.

Article 3Formation of the contract

3.1 The mere intention expressed by the customer to acquire an item offered for sale on the website, without carrying out the ordering process provided by the website, does not give rise to a contractual relationship.

The contract of sale is only concluded once the order has been placed by the customer and confirmed by wellness-healthy.com. The customer then receives an email confirming their order.

3.2 Any person wishing to place an order must have full legal capacity to accept these Terms and Conditions and to enter into a contract of sale.

By placing an order, the customer declares that they are at least 18 years of age and legally entitled to purchase items through the website.

3.3 When paying by card, the customer warrants that they are fully authorised to use the said card and that it gives access to sufficient funds to cover all the costs necessary for the payment of their order.

3.4 These Terms and Conditions are drafted in French and translated into the languages offered on the website. In the event of any discrepancy between a translation and the French version, the French version shall prevail, without prejudice to the mandatory provisions applicable to the consumer.

3.5 The ordering procedure consists of the following steps:

  1. the customer adds the item(s) of their choice to their basket, where they can change the quantities or remove an item;
  2. they go to the checkout page and enter their details: surname, first name, billing address, delivery address, telephone number for the carrier responsible for delivery and email address;
  3. they choose their delivery method and payment method from those offered for their country;
  4. they check the summary of their order (items, prices, delivery charges and total amount) and may, at this stage, correct their details or return to their basket to change their order;
  5. they tick the “I have read and agree to the website Terms and conditions” box, then click on the “Place order” button;
  6. they make the payment, where applicable on the secure page of their payment provider or bank (3D Secure authentication);
  7. they receive an email confirming their order, a summary of their order and the terms and conditions in a format that they can save and print.

3.6 Once the order has been confirmed, the customer can no longer change it themselves online. As long as the order is not being prepared, they may request its modification or cancellation by contacting wellness-healthy.com as soon as possible, with their order number, via the contact form. As orders are dispatched within 24 to 48 working hours, they can no longer be modified or cancelled once they are being prepared or have been dispatched.

3.7 The company TECH M.B reserves the right to refuse or cancel an order for a legitimate reason, in particular: a dispute relating to the payment of a previous order, suspected fraud, quantities incompatible with personal use (Article 2.2) or unavailability of the product. The customer is informed of this and refunded in full under the conditions set out in Article 3.8.

3.8 If wellness-healthy.com refuses the order, it undertakes to refund the buyer within 7 working days of the order, using the payment method used for the order.

3.9 The order is prepared and dispatched after confirmation of payment.

Article 4Prices

4.1 The price of the item ordered is the price shown on the website at the time of the order.

4.2 Prices are shown inclusive of all taxes, in euros or in the currency of the country of delivery where this is offered on the website. VAT is applied at the rates in force.

4.3 Delivery charges are added to the price of the items. They depend on the country of delivery and are always shown to the customer before they confirm their order. Delivery is free above a purchase amount that varies by country: the rates and thresholds for each country are set out on our Delivery Policy page.

Article 5Payment

5.1 The price of the order is payable in full on the day of the order, by one of the payment methods offered on the website: bank card (Visa, Mastercard, CB, American Express), PayPal and, depending on the country, Bancontact, iDEAL or payment in instalments with Klarna or Scalapay.

5.2 Payment in instalments is offered by Klarna and Scalapay, subject to their approval and in accordance with their own terms and conditions, which the customer accepts with them at the time of payment.

5.3 Online payment is secure. Payments are processed by our payment providers (Stripe, PayPal, Klarna and Scalapay) via an encrypted connection: the customer’s bank details do not pass through the website and wellness-healthy.com never has access to them. Depending on their bank, the customer may be asked for 3D Secure authentication.

Article 6Delivery

6.1 The item ordered is delivered within the time frame indicated when the order is placed, provided that the information supplied by the customer is correct.

6.2 The item ordered is delivered by one of the methods offered on the website on the day of the order.

6.3 The accuracy of the information provided by the customer, in particular their delivery address, is the customer’s responsibility.

6.4 The company TECH M.B is liable as of right to the customer for the proper performance of the order, including delivery. The risk of loss of or damage to the products passes to the customer when they take physical possession of the products.

6.5 In the event of late delivery, the customer may, after asking TECH M.B to deliver within a reasonable additional period, terminate the contract if delivery does not take place within that period; they are then refunded all sums paid within 14 days at the latest. In the event of a damaged parcel or an incorrect product, Article 7.7 applies.

6.6 Orders are prepared and dispatched within 24 to 48 working hours from Partner.Co’s European warehouse, subject to availability, and then delivered within 2 to 5 working days, or longer, depending on the country of delivery.

6.7 The carriers are DHL, DHL Express, DPD/Chronopost and GLS, depending on the country of delivery. The carrier is shown at the time of payment.

6.8 Delivery charges depend on the country of delivery and are calculated on the checkout page. Find out more: Delivery Policy.

Article 7Right of withdrawal, returns and satisfaction guarantee

7.1 The customer has a period of fourteen (14) days from the delivery of the products to exercise their right of withdrawal, without having to give any reason, pursuant to Articles L221-18 et seq. of the French Consumer Code (Code de la consommation). If the order comprises several products delivered separately, the period runs from the receipt of the last product by the customer, or by a third party, other than the carrier, designated by the customer.

7.2 In accordance with Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for sealed products (food supplements, care products, drinks) which the customer has unsealed or opened after delivery, as these products cannot be returned for reasons of hygiene and health protection. For a first purchase, these products remain covered by the satisfaction guarantee (Article 7.8).

7.3 To exercise this right, the customer must inform the Company of their decision before this period expires, by email to contact@wellness-healthy.com, via the contact form or by using the model withdrawal form set out in Article 7.12. It is sufficient for the message to be sent before the period expires. To facilitate processing, the customer states their name and address, their order number, the date of the order and the products concerned.

7.4 If the customer has received the products, they must send them back no later than fourteen (14) days after communicating their decision, to the following address: Green Logistics Groningen B.V., c/o Partner.Co, Albert Harkemaweg 66, 9831 TA Aduard, Netherlands. The cost of returning the products is borne by the customer.

7.5 In the event of withdrawal, the Company refunds all payments received, including the initial delivery charges, no later than fourteen (14) days after being informed of the customer’s decision. It may withhold the refund until it has received the products back or until the customer has supplied evidence of having sent them back, whichever is the earlier. The refund is made using the payment method used for the order, at no cost to the customer.

7.6 The Company may deduct from the refund any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning. According to the European Commission, this corresponds to the way in which a consumer may handle goods on sale in a physical shop.

7.7 Damaged or incorrect products. If the customer receives a visibly damaged parcel or a product sent in error, they are invited to refuse delivery: a replacement product is then sent to them at no additional cost. If the customer has accepted delivery and finds that the product is damaged, defective or different from the one ordered, they must inform customer service within 30 days of receipt: a replacement product is sent to them, with no return costs payable by them. These provisions apply without prejudice to the legal guarantees (Article 8).

7.8 30-day satisfaction guarantee. In addition to the right of withdrawal, Partner.Co offers a 100% “Satisfaction or your money back” guarantee for 30 days following purchase (45 days for the Day and Night Drops). If, for any reason whatsoever, a product purchased for the first time does not satisfy the customer, the customer may obtain a full refund for it, less the delivery charges paid when ordering.

7.9 To benefit from this guarantee, the products must be returned in their original packaging. Return costs are borne by the customer, unless the product was delivered to them in error or is damaged or defective. The refund is made using the payment method used for the purchase, within three weeks of receipt of the returned products.

7.10 Promotional items and certain specialised items may be subject to more restrictive return conditions under this guarantee. This guarantee is in addition to the right of withdrawal and the legal guarantees, and does not replace them.

7.11 Before making any return, the customer must contact customer service at contact@wellness-healthy.com, stating their order number. All the steps are set out in detail in our returns policy.

7.12 Model withdrawal form (to be completed and returned only if the customer wishes to withdraw from the contract):

To TECH M.B (WELLNESS HEALTHY), 66 Rue du Moulin, 62130 Pierremont, France, contact@wellness-healthy.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Ordered on (*)/received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.

Article 8Legal guarantees

8.1 The company TECH M.B is bound by the legal guarantee of conformity (Articles L217-3 et seq. of the Consumer Code) and the guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code), under the conditions set out in the box below.

The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event that a lack of conformity appears. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

Where the contract of sale of the goods provides for the continuous supply of digital content or a digital service over a period of more than two years, the legal guarantee applies to that digital content or digital service throughout the intended period of supply. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date on which it appeared.

The legal guarantee of conformity entails an obligation for the trader, where applicable, to provide all the updates necessary to keep the goods in conformity.

The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without significant inconvenience to them.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date on which the goods are replaced.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and be refunded in full upon return of the goods, if:

1. The trader refuses to repair or replace the goods;
2. The repair or replacement of the goods takes place after a period of thirty days;
3. The repair or replacement of the goods causes significant inconvenience to the consumer, in particular where the consumer ultimately bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;
4. The lack of conformity of the goods persists despite the seller’s unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a reduction in the price of the goods or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. In that case, the consumer is not required to request the repair or replacement of the goods beforehand.

The consumer is not entitled to termination of the sale if the lack of conformity is minor.

Any period during which the goods are out of use for repair or replacement suspends the remaining period of the guarantee until the restored goods are delivered.

The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who in bad faith obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to up to 10% of average annual turnover (Article L. 241-5 of the Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This guarantee gives entitlement to a price reduction if the goods are kept or to a full refund upon return of the goods.

8.2 To invoke a guarantee, the customer must contact customer service at contact@wellness-healthy.com, stating their order number and, if possible, the batch number and a photo of the product.

8.3 All products sold are genuine Partner.Co products. The invoice or order form serves as the guarantee certificate.

Article 9Force majeure

In the event of force majeure, the company TECH M.B is entitled to suspend its obligations for the duration of the force majeure event.

Article 10Amendments to the terms and conditions of sale

The applicable terms and conditions of sale are those in force at the time the order was placed by the customer.

Article 11Liability relating to the use of the website

11.1 The website may contain links to third-party websites. The company TECH M.B has no control over these websites and cannot be held responsible for their content.

11.2 These limitations do not apply to TECH M.B’s liability in respect of the sale of the products, which is governed by Articles 6 to 8.

Article 12Applicable law

12.1 The contract of sale is governed by French law.

12.2 Any disputes to which the order may give rise are subject to French law.

Article 13Disputes and competent court

13.1 In the event of a dispute, the customer is invited first to send a written complaint to customer service, at contact@wellness-healthy.com, in order to seek an amicable solution.

13.2 Failing an amicable solution, the dispute is brought before the competent courts. The consumer may, at their option, refer the matter to the court for the place where TECH M.B has its registered office, the court for the place of delivery of the products or the court for the place where they resided at the time the contract was concluded or the harmful event occurred. A consumer residing in another Member State of the European Union may also refer the matter to the courts of their country of residence.

Article 14Intellectual property

14.1 The content of the website (texts, layout, graphic elements) is the property of TECH M.B or its partners and is protected by French, European and international intellectual property laws. The Partner.Co trade marks, product names, logos and visuals are the property of Partner.Co and are used in the context of TECH M.B’s activity as an independent representative.

Website host: Kinsta Inc., 8605 Santa Monica Blvd #92581, West Hollywood, CA 90069, United States. The website is hosted on servers located in Belgium (European Union).

14.2 Any full or partial reproduction of the website’s content is strictly prohibited.

SellerLegal information

  • CompanyTECH M.B, SASU with share capital of €5,000
  • Trading nameWELLNESS HEALTHY
  • Trade and Companies Register (RCS)Arras 899 477 608
  • Intra-Community VAT numberFR21899477608
  • Italian VAT numberIT00374699999
  • Registered office66 Rue du Moulin, 62130 Pierremont (Pas-de-Calais), France
  • Emailcontact@wellness-healthy.com
  • Websitewellness-healthy.com
  • Partner.CoIndependent representative, ID 7158213

A Question About Our Terms?

Orders, delivery, returns or guarantees: our team will reply within 24 hours, Monday to Friday.