Our refund and returns policy lasts for 30 days (45 days in the case of Slenderiiz Day and Night Drops). If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Certain health and personal care items

To complete your return, we need a receipt or proof of purchase. You must also provide us with the batch number on the product.


Once your return has been received and inspected, we will send you an e-mail to inform you that we have received your returned item. We’ll also let you know if your refund (less initial shipping costs) has been approved or rejected.

If your request is approved, your refund (less initial shipping charges) will be processed and a credit will automatically be applied to your credit card or original payment method within 3-5 business days.

Late or Missing Refunds:

If you have not yet received a refund, first check your bank account again.

Then contact your credit card company. It may take some time before your refund is officially posted.

Then contact your bank. There is often some processing time before a refund is posted.

If you have done all this and still have not received your refund, please contact us at or via our contact form.


We will only replace items if they are faulty or damaged. If you wish to exchange it for the same item, please send us an email at so that we can tell you what to do.

Return shipping

To return your product, first contact us by email at the following address: to let us know that you wish to return one or more items.

Return shipping costs are at the customer’s expense. Please contact us at so that we can inform you of the procedures to follow.

Products must be returned to the following address

Green Logistics Groningen B.V.
c/o Partner.Co
Albert Harkemaweg 66
9831 TA Aduard
The Netherlands

The delivery time for your exchanged product may vary depending on where you live.

If you are returning more expensive items, you may wish to consider using a tracked shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need more help?

Contact us at with any questions you may have about refunds and returns.