DELIVERY POLICY

– Order Processing Time

For orders placed before 11:00 AM from Monday to Saturday, shipping is generally done the same day (subject to availability).

– Delivery Times

Delivery times range from 2 to 5 business days depending on availability and destination.

Deliveries are carried out by the following carriers: CHRONOPOST/DPD – GLS – DHL – UPS depending on your country.

All details can be found on the payment page.

A tracking number will be sent to you by email after your order. Once the tracking information is provided, you can also track your order via your account (if you created one) or through the following page: Order Tracking

The carrier may contact you by phone, so please make sure to provide your phone number when placing your order.

– Shipping Fees

We currently only offer home delivery.

Shipping fees vary depending on your country and are calculated during your order:

• Luxembourg: €6.80
• Metropolitan France: €6.20
• Switzerland: CHF 15.12
• Belgium: €6.20
• Italy: €8.90
• Canada: $12.29
• Netherlands: €6.20
• Germany: €6.20
• Spain: €6.20
• Portugal: €9.90
• United Kingdom: £8.37
• Croatia: €7.90
• Estonia: €17.90
• Finland: €14.90
• Greece: €15.90
• Ireland: €9.90
• Austria: €6.80

Free delivery for all countries except Switzerland and Italy on orders over €120.

Free delivery in Switzerland for orders over CHF 170.

– No One Home?

Depending on the size of your package, it will either be left in your mailbox or delivered to the nearest pickup point.

If your package is delivered to a pickup point, a delivery notice with the pickup point address will be left in your mailbox by the courier.

An email will also be sent to you with the address of the pickup point.

– Changing the Delivery Address

If your order has not yet left our warehouse, we will be able to modify your delivery address.

To do so, please send us an email with your correct address and your order number via the following page: Contact Us