Frequently Asked Questions

Your order is packed and shipped within 24 to 48 hours on working days from Partner.co’s European warehouse, then delivered within 2 to 5 working days depending on the destination country.

We work with DHL, DHL Express, DPD/Chronopost and GLS depending on your country: the carrier is shown at checkout. The estimated delivery date appears in your basket as soon as you enter your delivery address.

We deliver to mainland France and to many European Union countries, as well as the United Kingdom, Switzerland and Israel. The full list of countries we deliver to, with their delivery costs, is available on our Delivery Policy page.

Delivery costs depend on the destination country. Delivery is free above a certain order value, which varies by country: your basket shows how much more you need to spend to qualify.

You’ll find the rates and free delivery thresholds for each country on our Delivery Policy page.

As soon as your order is dispatched, you’ll receive an email with your tracking link. If you’ve created an account, you can also track your order from your customer account. Otherwise, simply enter your order number and email address on the Order tracking page.

As long as your order isn’t being prepared yet, you can change or cancel it: contact us as soon as possible via our contact form, quoting your order number. The same applies if you’ve made a mistake in your delivery address.

As orders are shipped within 24 to 48 hours on working days, they can no longer be changed or cancelled once they’re being prepared or have been dispatched.

If your order doesn’t arrive, here’s what to do:

1. Check your spam folder: the email with your tracking link may have ended up there.
2. Check your order status: if you haven’t received a tracking link, enter your order number and email address on the Order tracking page.
3. Order not yet dispatched? Contact us via our contact form.
4. Order dispatched but delivery delayed? If it’s taking well over the stated 2 to 5 working days, contact the carrier with your parcel number or get in touch via our contact form: we’ll help you track down your parcel.

If your parcel arrives damaged, here’s what to do depending on how it was delivered:

• Delivery with signature or PIN code: the best option is to refuse the parcel directly with the driver. If you’ve already accepted it, don’t open it and contact us straight away.
• Letterbox delivery: don’t open it and contact us straight away.
• Pick-up point delivery: refuse the parcel there and let us know.

In every case, send us your order number via our contact form.

Wait 24 hours: the status may show ‘delivered’ when your parcel has in fact been left at the nearest pick-up point because you were out. Check your letterbox (delivery card), your emails and text messages: the notification that your parcel is ready for collection may arrive slightly later.

If you still haven’t heard anything after that, contact us via our contact form so we can help.

If your tracking shows that your order was returned to the sender, the delivery failed (incorrect address, extended absence, parcel not collected from the pick-up point, etc.). Contact us via our contact form, quoting your order number: we’ll quickly find a solution.

We accept several payment methods to make shopping easy:

• Cards: Visa, Mastercard, CB, American Express
• PayPal
• Klarna: pay in 3 interest-free instalments
• Scalapay: pay in 3 interest-free instalments or in 4 instalments (France, Belgium, Italy, Spain)
• Bancontact (Belgium) and iDEAL (Netherlands)

We don’t accept bank transfers or cheques. The payment methods available for your country are shown on the checkout page.

Yes. Payments are processed by our payment partners (Stripe, PayPal, Klarna and Scalapay) over an encrypted connection: your card details never pass through our website and we never have access to them. Depending on your bank, you may also be asked for 3D Secure authentication.

3D Secure is an extra security layer that protects your online payments. After entering your card details, you’re redirected to a verification page from your bank: a code sent by text message, approval in your banking app or another authentication method.

Important: once you’ve completed the verification, wait until you’re redirected back to our website so that your order is confirmed. If you close the page too soon, the payment may not go through.

Once you’ve authorised the payment, you’re automatically redirected to a confirmation page on our website with a summary of your order. You’ll also receive a confirmation email at the address you entered when ordering.

If you don’t receive this email, check your spam folder and the email address you entered.

Important: if you approve the payment with 3D Secure, wait for the full redirect from your banking app to our confirmation page so that your order is properly recorded.

Enter your promo code in the field provided, on the basket page or on the checkout page. The discount is automatically applied to your order before you confirm payment.

You can return a product to us within 30 days of purchase (45 days for Slenderiiz Day and Night Drops). The refund covers the returned products, less the original delivery costs. Here are the steps:

1. Contact us: before sending anything, let us know you’d like to make a return by emailing contact@wellness-healthy.com or via our contact form, quoting your order number.

2. Prepare your parcel: products must be returned in their original packaging, together with your proof of purchase. Please also send us the batch number shown on the product. Send the parcel with the carrier of your choice to the following address:

   Green Logistics Groningen B.V.
   c/o Partner.Co
   Albert Harkemaweg 66
   9831 TA Aduard
   The Netherlands

   Return delivery costs are your responsibility. For valuable items, we recommend a tracked service.

3. Processing time: once the parcel reaches our warehouse, processing can take up to 10 working days. If your return is accepted, the refund is made within 3 to 5 working days to your original payment method.

Important: refunds are not automatic. As soon as your tracking shows the parcel has arrived at our warehouse, contact us to request your refund.

All the conditions are set out in our returns policy.

We only replace faulty or damaged products, with the same item. In that case, email us at contact@wellness-healthy.com quoting your order number and we’ll explain what to do.

A refund can take a few days to appear in your account. Before contacting us:

• Check your bank account: the refund may already be there.
• Contact your card issuer, then your bank: there is often some processing time before a refund is posted.

If you still haven’t received anything, email us at contact@wellness-healthy.com or get in touch via our contact form.

You can create your customer account directly on the checkout page: when filling in the billing and delivery form, simply tick the box to create an account.

No, you can check out as a guest. Without an account, however, you won’t have access to your order history in a customer area: to track your parcel, use the Order tracking page instead.

A customer account gives you several benefits:

• Access to your order history: easily view and track your past orders.
• Simpler tracking: get your tracking information in a few clicks.
• Faster checkout: your delivery and billing details are saved, so you save time on future orders.

If your email address isn’t recognised, there may be several reasons:

• You may not have created an account: if you ordered as a guest without ticking the box to create an account, no account is linked to your email address.
• Typing error: check that the address you entered is correct, with no typos or extra spaces.
• Forgotten password: if you have an account but can’t remember your password, reset it on the Lost password page.

You can also contact us via our contact form and we’ll look into it for you.

All our products are genuine Partner.co products. They are shipped directly from Partner.co’s European warehouse, in their original packaging.

Each product page describes the product, how to use it and what it contains. To find your way around, browse our shop. Still unsure? Contact us via our contact form and we’ll be happy to advise you.

Each product page details the product’s dosage, ingredients, composition and precautions for use. This information is also shown on the packaging.

Always ask your doctor for advice before taking a food supplement if you are pregnant, breastfeeding, on medication or have a health condition. The same applies if you are allergic to any of the ingredients.

Do not exceed the recommended daily dose stated for each product. Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.

Store your products in a cool, dry place, away from light and out of the reach of children. Close the packaging tightly after each use and observe the date shown on the packaging.